Starting Salary: $63,999
The Broward County Tax Collector’s Office is seeking an experienced Call Center Supervisor to lead our fast-paced call center operations. This professional supervisory role is responsible for overseeing daily activities, guiding staff, and ensuring that Broward residents receive efficient, accurate, and courteous service.
If you have proven leadership experience, a passion for client service, and the ability to inspire a high-performing team, we invite you to join us in our mission of Serving with Excellence.
Supervise and direct call center staff to achieve operational goals.
Set individual and team performance targets..
Provide coaching, feedback, and motivation to enhance performance.
Handle escalated customer calls and resolve issues effectively.
Monitor call center performance metrics (abandonment rate, wait times, service levels).
Ensure compliance with policies, schedules, and attendance standards.
Prepare and present monthly and annual performance reports.
Collaborate with leadership to optimize processes and improve client satisfaction.
At least 60 college credit hours and prior experience in client service, office work, cashiering, or training.
Proven experience as a Call Center Supervisor or similar leadership role.
Strong background in customer service with excellent communication skills.
Proficiency in Microsoft Office and knowledge of call center systems.
Ability to work under pressure, manage multiple priorities, and lead a team effectively.
Must hold and maintain a valid Florida Driver’s License.
Leadership & Team Development: Ability to motivate, coach, and build a strong team culture.
Client Service Mindset: Commitment to delivering excellent service both internally and externally.
Critical Thinking: Skilled in problem-solving, decision-making, and using data to drive performance.
Adaptability & Initiative: Thrives in a fast-paced, evolving environment with changing procedures.
Collaboration: Works cooperatively with peers and provides constructive feedback.
At the Broward County Tax Collector’s Office, we value integrity, efficiency, and transparency. As part of our team, you’ll enjoy:
Florida Retirement System (FRS) participation
Medical, dental, and vision coverage
Generous paid time off, including 14 paid holidays
Career development opportunities and professional training
A meaningful role in serving your community
This position requires occasional evening hours, and infrequent weekend hours.
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Call Center Supervisor - Client Services • Fort Lauderdale, FL, US
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