Customer Resolution Specialist

At 4AllPromos, our goal is to provide an exceptional customer experience every day. The Customer Resolutions Specialist plays a critical role in that mission serving as the final line of defense in restoring customer trust and ensuring satisfaction.

You are the steady hand in moments of escalation solving problems with calm, clarity, and a solutions-first mindset . Whether youre de-escalating a live customer call, responding to an online review, or working with a vendor to resolve a quality issue, you act quickly and decisively. Your goal isnt just to fix the issue its to rebuild confidence, advocate for fairness, and leave every customer feeling valued and heard .

Key Responsibilities

Customer-Facing Escalations

• Take over live customer escalations transferred from the Customer Care team. Listen deeply, assess the issue, and resolve it efficiently and empathetically.
• Respond with urgency and professionalism to escalated customer complaints via phone and email.
• Investigate order issues thoroughly and craft clear, thoughtful responses that prioritize both resolution and retention .
• De-escalate tense interactions with patience, ensuring customers feel heard and respected while protecting company interests.
• Advocate for fair, customer-centered solutions that uphold company values and foster long-term loyalty. Strive to be flexible and empathetic while exercising sound judgment and fiscal responsibility.
• Follow up post-resolution to ensure satisfaction and confirm that customer trust has been restored.

Social Media & Public Review Responses

Vendor & Carrier Problem-Solving

Internal Collaboration & Process Feedback

About You

Youre a great fit if you :

4AllPromos is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applications from individuals of all backgrounds and strive to create a supportive and inclusive environment for all employees.

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