Provider Business Operations Senior Manager

Corporate Technology Strategy Senior Manager

At PwC, our people in Corporate Technology Strategy consulting specialize in providing consulting services on optimizing operational efficiency and effectiveness. These individuals analyze client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As part of the Corporate Technology Strategy team at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimizing operational efficiency and effectiveness. Working in this area, you will analyze client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognizing when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

As part of the Corporate Technology Strategy team, you will drive collaboration and alignment across the organization while addressing complex challenges. As a Senior Manager, you will lead large projects and innovate processes, securing operational excellence and delivering exceptional results through strategic advising and impactful stakeholder management.

Responsibilities include:

• Utilize structured problem-solving techniques to tackle complex challenges.
• Facilitate meetings and communicate effectively with stakeholders.
• Apply advanced data analysis to support informed decision-making.
• Build and maintain resilient relationships with key stakeholders.

What you must have:

• Bachelor's Degree.
• At least 7 years of consulting and/or healthcare provider industry experience, with 4+ years leading teams or major workstreams within business- or technology-enabled transformation programs.
• Strong technical experience with enabling platforms such as Oracle, Workday, or UKG, and understanding of how they support provider operational processes.

What sets you apart:

• Master's Degree preferred.
• Experience leading multi-disciplinary functional transformation.
• Influencing pursuit strategy and developing competitive proposals.
• Familiarity with financial management and performance tracking.
• Leading large workstreams within multi-year transformation initiatives.
• Demonstrating understanding of healthcare provider operational functions.
• Guiding and developing Managers and Senior Associates.
• Applying data analysis and structured problem-solving methodologies.
• Capturing lessons learned and contributing to internal knowledge development.
• Possessing proven functional depth in at least one provider administrative domain (e.g., finance, HR, supply chain, workforce, shared services).

Travel requirements:

Up to 80%.