Family Pathways Program Assistant

Job Description

Job Description

Buckner Children and Family Services Community : Family Pathways

Location : Lubbock, TX - Onsite

Address : 1510 South Loop 289 Lubbock, TX 79412

Job Schedule : Full - Time

We are seeking a Program Assistant to join our Family Pathways Program. As a Program Assistant, you will shine hope by serving a strategic role at Buckner Children and Family Services to support the Family Pathways Coordinator. This includes, but is not limited to, setting up clients' records in Extended Reach, completing reports, and maintaining financial records and files. You will also serve as the front office representative for Pathways staff by answering phones, responding to information requests, and greeting visitors and clients. Join our team and shine hope in the lives of others!

What you'll do :

• Provide administrative support to the Family Pathways Coordinator in all duties associated with the daily operation of programs
• Coordinate communication with internal and external constituents.
• Serve as primary point of contact for program participants, staff, and external customers in absence of Program Director, or as directed.
• Greet all visitors, guests, clients and staff pleasantly and appropriately. Identify business needs of visitors, guests, and clients and notify appropriate staff.
• Timely and accurately enter data for program participants into the Extended Reach system.
• Timely and accurately maintain electronic and paper record retention systems in accordance with established guidelines into the ExtendedReach system.
• Timely and accurately maintain electronic and paper record retention systems in accordance with established guidelines.
• Timely and accurately set up and track rental copayments from Family Pathways program participants.
• Accurately maintain census records and statistical program information in accordance with established guidelines.
• Timely and accurately complete check requests for client assistance and other needs as requested by Family Pathways Coordinator.
• Participate as a member of the Family Pathways team to meet the physical, emotional, social and spiritual needs of program participants.
• Assist with crisis intervention as required.

What you'll bring :

The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

About Buckner Children and Family Services :

Since 1879 Buckner has been transforming lives through hands-on ministry, serving the most vulnerable from the beginning to the ending of life. Buckner is one of the oldest and most unique faith-based social service organizations of its kind, serving hundreds of thousands of people each year in the United States and around the world. Learn more about our programs and ministry at buckner.org. Buckner is an Equal Opportunity Employer.

The same way we treat our employees is how we treat all applicants – with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, ​age, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.