Customer Support Specialist

Job Description

Customer Support Specialist

Pay from $25 to $30 per hour with significant growth and earning potential!

Pennsylvania Branch

700 Uline Way, Allentown, PA 18106

Morning Call’s Top Large Employer of 2025!

Fast, friendly and customer focused. As a Uline Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Why Customer Service at Uline?

Learn : In-depth training helps you sharpen communication and problem-solving skills.

Develop : Our professional environment offers one-on-one peer mentoring and room to grow in your career.

Connect : Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

Process customer orders, make product recommendations and handle account inquiries using world-class technology.

Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Build business relationships with customers over phone, email and chat.

Understand customer needs and recommend Uline's best solutions.

Help customers navigate Uline's website and online ordering.

Minimum Requirements

High school diploma or equivalent. Bachelor's degree preferred.

Excellent problem-solving, listening and communication skills.

Prior customer service experience is a plus , but if you are eager to learn, we will train you!

Benefits

Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

Multiple bonus programs.

Paid holidays and generous paid time off.

Tuition Assistance Program that covers professional continuing education.

Employee Perks

Best-in-class, clean, modern facilities.

First-class fitness center and three miles of beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO / AA Employer / Vet / Disabled

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