Studio Experience Coordinator

Studio Experience Coordinator (New York City / Brooklyn) Full-time

• In-person | Reports to:

|Studio Area Manager About the Role We are hiring a Studio Experience Coordinator to serve as the operational heartbeat and client experience owner of our New York studios.

We operate at the intersection of:

• Elevated service experience Precision craftsmanship High-volume operational execution Deep client trust and personalization Every client interaction is intentional.
• Every detail matters.
• Every experience is designed to feel elevated, seamless, and human.
• This is a role for someone who has already mastered high-touch service environments and is ready to step into true operational ownership of a studio experience.
• What You Will Own Client Experience Leadership Own the end-to-end in-studio client journey, from arrival to pickup Set the tone for a warm, elevated, highly structured hospitality experience Ensure every interaction reflects a consistent, elevated-level standard of service Continuously refine the in-studio experience based on client feedback and observation Studio Operations & Flow Manage daily studio flow, ensuring smooth coordination between front-of-house and tailoring teams Oversee appointment scheduling, check-in/check-out, and client routing Maintain real-time visibility into studio capacity, bottlenecks, and production flow Ensure all garments move accurately and efficiently through the system Quality, Standards & Execution Enforce strict quality control standards on all incoming and outgoing garments Ensure adherence to structured ticketing, tracking, and workflow systems Partner closely with tailoring leadership to ensure timelines and expectations are met Identify breakdowns in process and implement immediate, practical solutions Team Coordination & Culture Act as the on-the-floor leader setting pace, tone, and operational discipline Support and coach front-of-house team members in real time Reinforce a culture of accountability, ownership, and service excellence Partner with leadership on staffing, scheduling, and performance feedback loops Attribute You are a High-Touch Hospitality Professional .
• You are warm, charismatic, and instinctively elevate every interaction, viewing client experience as a competitive advantage.
• You are Standards-Driven & Detail-Obsessed .
• You pride yourself on operational precision, systematic organization, and ensuring every client journey is flawless.
• You are a Proactive Owner .
• You take full accountability, approach challenges with creative solutions, and thrive in a structured, performance-driven environment.
• You are Mission-Aligned .
• You are motivated by our goal to modernize the industry and combine old-world craftsmanship with a contemporary, ethical approach.
• You are a skilled communicator.
• You are thoughtful, anticipating the needs of your team and clients.
• What Excellence Looks Like in This Role 2–5+ years in premium customer experience or studio/retail leadership Proven ability to manage flow, people, and service quality simultaneously Strong communicator with high emotional intelligence and presence Obsessed with detail, consistency, and execution Comfortable operating in fast-moving, high-expectation environments Motivated by growth, ownership, and building something larger than a single location Why alts 1.
• Real Ownership of Experience You are not a “front desk” leader, you are the architect of the studio experience. 2.
• High-Growth, High-Visibility Brand alts is a rapidly expanding, self-funded company redefining what modern tailoring and client service looks like across New York and beyond. 3.
• Career Trajectory This role is a launchpad into Studio Operations leadership, with a clear path into senior operational and multi-site management roles for top performers. 4.
• Standards-Driven Culture We believe excellence is a daily practice.
• Our teams operate with clarity, accountability, and pride in execution, not ambiguity. What Success Looks Like A studio that runs with calm precision even during peak volume Clients who consistently describe the experience as seamless, elevated, and personal Strong alignment between front-of-house and tailoring operations Zero breakdown in ticketing, flow, or client communication A team that operates with clarity, structure, and pride Powered by JazzHR