Client Success Associate - Onboarding

Client Success Associate - Onboarding

Sojern is seeking a Customer Success Associate - Onboarding to get customer campaigns live and ensure a seamless transition from sales to customer success with our hotel partners and attraction companies in the Americas.

We are looking for someone who wants to work in a fast-paced, innovative company, and is passionate about putting the customer first.

As a Customer Success Associate at Sojern, you will be responsible for managing all aspects of the onboarding process post purchase including but not limited to, product education, campaign setup and creative consultation with the goals of hitting the days to launch goals and finding process improvements.

This role requires strong focus on delivering world class service to our Sojern Customers and consistently thinking of ways we can add value whether it be in our products, support or engagement activities.

To succeed, you must work well with people, be comfortable multitasking, and have a drive to learn!

What You Will Do

• Demonstrate excellent customer communication skills over the phone, email, web conferencing and in person
• Quick learner of different technologies and platforms.
• Have the ability to learn and understand a technical product and be able to explain it to customers in a simple way
• Serve as a central point of contact between internal teams while ensuring a high level of customer satisfaction.
• Maintain regular communication with both the customer and internal teams, consistently managing customer expectations
• Partner closely with internal teams on day-to- day operational processes
• Drive down the time to launch campaigns from when a customer signs a contract to going live on our platforms

What You Bring To The Table

We take a whole-person approach to create a Sojernista Experience that allows our people to thrive, not just as employees, but as humans. As an employee of Sojern, you would benefit from this in the following ways :

Our Sojernista First workplace philosophy is designed to take a flexible approach, recognizing that the needs of our employees may differ depending on their role, team, or location. What does not differ is our focus on building genuine connections, increasing global collaboration, and providing programs, tools and resources centered around the needs and wellbeing of our employees, regardless if you are working in an office, hybrid, or fully remote.

At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability.

Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern's products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel.

As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture : Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer. Check out our Glassdoor reviews!