JOB DESCRIPTION : YOUTH PROGRAM SUPERVISOR
$4,000 Sign-On Bonus!! ($2,000 at the completion of 6 months of good standing employment, $2,000 at the completion of 1 year of good standing employment)
Internal Employees : Refer a qualified applicant to the Youth Program Supervisor role and earn a $1,000 referral bonus! Earn a $500 bonus once the employee completes 3 months of good standing employment, and another $500 bonus once the employee completes 6 months of good standing employment."
Classification : Full-time (40 Hours), Exempt Reports to : Crisis Response Assistant Director
Work Location : 100% In-Person with the eligibility to work from home on occasion to complete trainings and administrative job duties as necessary per Telework policy.
This position operates as an essential employee. All members of Harford Crisis Response (HCR) are the frontline, first response workers for mental health in Harford County.
The Youth Program Supervisor shall serve as the supervisor for all youth programming and grants outside of regular hotline and Mobile response (MCT). Examples include Mental Health Stabilization Services, School Intervention Specialist, Youth expansion, etc. They will be responsible for direct supervision of the workers operating under these grants. They will also be responsible for grant deliverables and reporting in collaboration with the Crisis Response Director.
The Youth Program Supervisor shall be licensed as a LMSW, LGPC, equivalent or greater in the state of Maryland, and should have at least 1 year of supervisory experience.
Requires valid driver's license / ability to operate agency vehicles as a condition of employment.
There are potential risks to crisis response work including but not limited to :
- Entry into environments with poor sanitation standards
- Entry into environments with insect or rodent infestations
- Exposure to people displaying volatile, unpredictable, or aggressive behavior, and / or to highly charged emotional situations
- Exposure to weather conditions including snow, rain, and heat
- Exposure to persons with infectious diseases
Major Duties and Responsibilities :
Administrative
Oversees program delivery for all youth grants outside of standard MCT and Hotline Programs (Example, MHSS, SIS, and Youth expansion).Provides at least biweekly supervision to all FT supervisees and at least monthly supervision to all PT superviseesPartners with emergency services, school system, Harford County Department of Social Services, and other community stakeholders and members to create referral sources and protocols to engage clients in specialized crisis services at OMH / CSAReviews and signs off on Supervisee's notes, assessments, and other clinical documentation in the electronic health record as necessaryFacilitates accountability, coaching, and disciplinary action in accordance with supervisee performanceIn collaboration with the Crisis Response Director, develops policies, procedures, and workflows related to the Harford Crisis Response specialized grants and programsCompletes provisional and annual staff evaluations for assigned subordinatesMonitors grant deliverables and completes grant reporting as assignedWorks with Crisis Response Director to identify projects and funding to advance the mission and vision of HCRIdentifies and ensures regular, relevant trainings for staff, including evidence-based practices, models, and interventionsProvides a supervisory presence in the office contributing to a positive office culture and supervisory availability and oversight for the crisis response workersCollaborates with MCT and Hotline / Phone Supervisors regarding youth related training and interventionsCollaborates with Compliance Administrator on data tracking and reporting needsProvides afterhours supervisory coverage as part of the after-hours supervisory rotationProvides Holiday coverage, as assignedParticipates in hotline and MCT coverage as neededMonitors and signs off on employee timekeeping and bonus payOther duties as assignedHiring and Training
In collaboration with the Crisis Response Director, screens, and interviews supervisee positions for employment with Harford Crisis ResponseConducts new hire orientation for assigned superviseeCreates and provides ongoing training opportunities for professional development and team cohesion buildingCompletes assigned trainingConducts Youth Crisis trainings for stakeholders and community members / partnersDirect Crisis Services
Provides in person, community based, crisis interventions to clients experiencing mental or behavioral distress to deescalate situations; utilizes the least invasive intervention; participates in active rescue as required and as a last resortAnswers hotline calls and provides phone counseling servicesEnters timely, accurate and complete documentation of hotline calls, dispatches, and other client and collateral contact in the electronic health recordWorks effectively as a collaborating member of the care team, including case debriefing with partner or other team members as neededEstablishes routines and procedures for daily client follow-upInterviews clients, reviews records, conducts assessments, or confers with community providers to evaluate the mental or physical condition of clients or patientsCollaborates with community providers to plan or coordinate treatmentRefers clients to community resources for housing or treatment to assist in recovery from mental illness or substance use, following through to ensure service efficacyEducates clients about mental health, substance use, and available community resourcesMonitors, evaluates, records, and provides follow-up on client progress with respect to agency mission and treatment goalsAssists clients in adhering to treatment plans, by scheduling appointments, arranging for transportation to appointments, or providing additional support, as neededAdheres to privacy standards including professional guidelines, HIPAA, and limits to confidentiality (i.e., mandated reporting).Contributes to a culture of "yes" and "no wrong door" at Harford Crisis ResponseFollows guidelines and protocols established in the Program Handbook and Agency policiesParticipates in at least biweekly supervisionPerforms other duties as assignedPerformance Standards
Demonstrates outstanding interpersonal skillsEnsures timely and accurate resource referrals, case follow-up, and documentationDemonstrates knowledge of community relationships with agency and externallyDemonstrates excellent verbal and written communication skillsDemonstrates ability to resolve problemsDemonstrates the ability to work collaboratively as part of a teamDemonstrates leadership and supervisory skillsDemonstrates adherence to grant deliverables and reportingDemonstrates the ability to think creatively and develop and advance vision within the organizationDemonstrates the ability to take initiative for program successPhysical Requirements :
Prolonged periods of sitting at a desk and working on a computer.Must be able to lift up to 10 pounds at times.The ability to wear personal protective equipment in accordance with agency COVID-19 Policies and Procedures.
Employee Benefits :
Health Insurance / Dental Insurance / Vision InsuranceLife InsuranceDisability InsurancePaid Time Off403(b) Retirement PlanEmployee Assistance ProgramEmployee Discount ProgramMonday- Friday either 4 10hr days OR 5 8hr days