Senior Customer Support Specialist

A company is looking for a Sr. Customer Support Specialist - Tier 2.

Key Responsibilities

Deliver Tier 2 customer support via ticketing, phone, and video conferencing, while providing chat support during peak times

Mentor Tier 1 team members and contribute to overall team growth and customer satisfaction

Troubleshoot complex issues and collaborate with internal teams to resolve technical problems

Required Qualifications

Bachelor's degree preferred

2+ years of experience in customer support or technical roles

Basic understanding of SQL and proficiency in Microsoft Excel

Experience in a SaaS environment preferred

Hands-on experience supporting technical environments, including web browsers and point-of-sale systems