Veterinary Receptionist

Overview

Are you the type of person who thrives in fast-paced environments, brings empathy and energy to every conversation, and genuinely enjoys helping people (and their pets) through meaningful moments?

COMMUNITY PET HEALTHCARE has an opportunity for a

VETERINARY RECEPTIONIST to join our team!

About Community Pet Healthcare
Community Pet Healthcare isn’t your average veterinary hospital. We’re a mission-driven team built on empathy, excellence, and a refusal to accept the status quo. We believe both our clients and our team deserve better than the industry standard—and we work every day to raise that bar. With service lines in General Practice, Urgent Care, and Rehabilitation, we deliver comprehensive care while challenging traditional models of client service and team support. If you're ready to be part of something that’s redefining what veterinary care should feel like, we’d love to meet you. We challenge the norms of how veterinary teams support one another and how clients experience care. That means smarter systems, honest communication, and a culture where people actually feel seen, supported, and valued. If you’re passionate about making an impact- you’ll thrive here.

Location: 6567 Whitestown Parkway, Zionsville, Indiana

Shift Details:This is a full-time position (36-40 hours/week). The hours for this role may vary. This is a rotating role that includes responsibilities on weekends or designated weekend days.

Pay Range: $17.00 - $18.50/hour (based on experience); Weekend Urgent Care shifts are eligible for a $3/hour additional stipend.

What We Are Looking For: Our Client Service Representatives (CSRs) are so much more than receptionists, they are the nerve center of our hospital. This role is essential to ensuring smooth communication and efficient patient care throughout the day.

What You'll Do:

• Communicating with clients in person, over the phone, and via text/email
• Scheduling appointments and managing workflow for both routine GP visits and urgent care cases
• Coordinating closely with the medical team to maintain smooth patient flow
• Juggling a variety of tasks, including wellness visits, sick pet exams, and urgent walk-ins—no two days are the same!

What You Bring:

• Experience in veterinary, medical, hospitality, or client-facing roles preferred (but heart and hustle matter most)
• Excellent communication and multitasking skills (like, ninja-level multitasking)
• Empathy, emotional intelligence, and the ability to "read the room"
• Tech-comfortable with scheduling software, texting platforms, and EMRs
• A solution-first mindset—if you see a problem, you jump in and help solve it

Bonus If You:

• Are bilingual

• Have experience in veterinary or urgent care settings

• Can handle emotional conversations with grace, clarity, and compassion

If you’re ready to bring professionalism, compassion,

and fire to a role that actually matters, we want to meet you.

Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities

How you'll make an impact:

• Maintain and uphold the Core Values and Mission Statement of MPH.
• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
• Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
• Verify the eligibility of clients with charge accounts.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
• Fill prescriptions refill forms and provide routine administrations instructions to clients.
• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications

Required Knowledge, Skills and Abilities:

• Demonstrated commitment to MPH core values.
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
• Must have excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Identity StatementAs part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Mission Pet Health (MPH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.