Sr. Clinic Practice Assistant

Sr. Clinic Practice Assistant

Join a compassionate and collaborative team at the MGH Cancer Center at Newton-Wellesley Hospital, where your work directly supports patients and providers in delivering exceptional care. As a Sr. Clinic Practice Assistant, you'll play a vital role in ensuring smooth and efficient clinic operations. This position offers a dynamic and rewarding experience for someone who thrives in a fast-paced healthcare environment.

Summary :

Performs administrative functions to support smooth and efficient clinical service and practice operations. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).

Essential Functions :

• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and triage matters appropriately.
• Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes / blocking) at more advanced competency level.
• May be required to accept co-payments.
• Handles, screens and / or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications :

Education : High School Diploma or Equivalent required

Experience : Office experience 3-5 years required

Knowledge, Skills and Abilities :

Strong technology and MS Office skills Advanced Outlook, Word, Excel, PowerPoint

Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.

Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.

Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.

Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing / editing e-mail, memos and letters), and to take complete and accurate messages.

Managing one's own time and the time of others.

Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Ability to proofread and edit written documents.

Additional Job Details :

Remote Type : Onsite

Work Location : 2014 Washington Street

Scheduled Weekly Hours : 40

Employee Type : Regular

Work Shift : Day (United States of America)

Pay Range : $18.99 - $27.17 / Hourly

Grade : 4

EEO Statement : The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.