Case Manager

Job Description

Job Description

Description : CASE MANAGER

At the Lovely Law Firm, the Case Manager works on a dynamic caseload of pre-litigation personal injury cases, investigates facts, and prepares documents to assist the attorneys by performing a variety of support and administrative duties. The focus for the Case Manager must be on client service, communication, and medical management.

DIRECT SUPERVISOR : Operations Team

JOB DUTIES :

Client Service & Communication

• Performs client interviews and insurance inquiries to evaluate cases with attorney oversight.
• Keep clients updated on the status of their cases and ensure they understand and approve of the actions being taken on their behalf.
• Contacts clients at a minimum of every thirty (30) days to update clients, manage medical treatment and check on property damage. Meets KPI of 90% client contact.
• Performs an initial telephone call within 24 hours of case assignment.
• Schedules telephone calls for attorney with associated case parties.

File Management / Demands / Settlements

Medical Management

Litigation

Requirements :

Education : High School Graduate

Experience : Prefer 1-2 years of prior legal experience

Good communication and organization skills

Prefer someone with personal injury experience.