Account Manager II (RapidScale) Cloud Managed Services

Overview

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help mid-market through enterprise organizations simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure, and Google, as well as a full suite of Private Cloud and Cybersecurity solutions, RapidScale enables companies to turn technology into their greatest competitive advantage. Backed by the strength of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.

The Account Manager oversees the retention, growth, and satisfaction of an assigned customer base within RapidScale's cloud managed services. Reporting to the Senior Manager of Sales, this role acts as the primary customer contact, driving value, renewals, and expansion opportunities. Success in this position requires a consultative approach, collaboration with internal teams, and a proven ability to manage mid-market to enterprise cloud customers while driving revenue growth.

Responsibilities

• Customer Relationship & Retention : Build and maintain strong relationships with C-level executives, IT leaders, and key stakeholders.
• Customer Relationship & Retention : Serve as the primary contact, ensuring a seamless customer experience.
• Customer Relationship & Retention : Manage contract renewals, retention efforts, and expansion to minimize churn.
• Customer Relationship & Retention : Partner with Customer Success, Sales Engineering, and Support to resolve issues and drive value.
• Revenue Growth & Expansion : Identify and execute upsell and cross-sell strategies aligned with cloud solutions (IaaS, DaaS, security, networking, DRaaS, etc.).
• Revenue Growth & Expansion : Develop and execute strategic account plans to drive revenue growth.
• Revenue Growth & Expansion : Meet or exceed assigned quota through proactive sales efforts.
• Revenue Growth & Expansion : Use customer insights and industry trends to tailor solutions and maximize business value.
• Account Management & Technical Collaboration : Work with Sales Engineers, Cloud Architects, and Product Teams to guide customers on cloud adoption and optimization.
• Account Management & Technical Collaboration : Lead Quarterly Business Reviews (QBRs) to assess service utilization and future needs.
• Account Management & Technical Collaboration : Act as a trusted advisor, helping customers optimize costs and scale solutions.
• Account Management & Technical Collaboration : Manage escalations proactively, ensuring swift resolution.
• Operational Excellence & Reporting : Maintain accurate CRM records, forecasting, and pipeline management.
• Operational Excellence & Reporting : Provide leadership with customer insights, highlighting risks and opportunities.
• Operational Excellence & Reporting : Stay current on cloud MSP trends through industry events, customer meetings, and training.

Minimum Qualifications

Preferred Qualifications

Location : Oregon (Portland / Eugene), Utah (Salt Lake City / Provo), Arizona (Phoenix / Tucson), Colorado (Denver / Colorado Springs), and Montana (Missoula / Billings)

Compensation : USD 74,700.00 - 112,100.00 per year. The salary range may vary based on location and experience. This role is eligible for an annual incentive / commission target of USD 75,000.00.

Benefits

The Company offers eligible employees flexible vacation with pay, seven paid holidays per year, and up to 160 hours of paid wellness annually for personal or family wellness. Additional paid time off is available for bereavement, voting, jury duty, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline

J-18808-Ljbffr