Help Desk / Customer Service Representative

Job Description

Company Description

For more than 40 years, Coastal Copy has provided innovative solutions to businesses throughout the Tri-Counties. We are recognized nationally for our award-winning sales, service, and customer support. Our goal at Coastal Copy is to help you select the office equipment that fits your unique document management needs. Our representatives help customers succeed by understanding their varying business demands and delivering systems that reduce cost, increase efficiency, and improve overall document workflow. Our customers appreciate our innovative proactive customer care program, which ensures total satisfaction. At Coastal Copy, our service makes the difference!

Role Description

This is a full-time on-site role located in Santa Barbara, CA for a Help Desk / Customer Service Representative. The Help Desk / Customer Service Representative will be responsible for providing exceptional customer support, addressing technical issues, resolving customer inquiries, and offering troubleshooting assistance for office equipment. The individual will work closely with customers to understand their needs, provide timely solutions, and ensure a high level of customer satisfaction.

Qualifications

• Experience in customer service and technical support
• Strong communication and interpersonal skills
• Ability to troubleshoot and resolve technical issues
• Proficiency in using office equipment and related technologies
• Excellent problem-solving skills
• Ability to work independently and collaboratively
• Experience in the office equipment industry is a plus
• High school diploma or equivalent; additional education or certifications in related fields are advantageous