Dispatcher

Dispatcher I

The position of Dispatcher I is a very responsible position requiring analytical ability, common sense and intelligence. It involves collecting, organizing, retrieving and interpreting sensitive information, typing, computer operation and maintenance of various records and files. The Dispatcher I shall answer directly to the Communications Shift Supervisor. Must have the ability to complete training in all three positions (E911 Call Taker, Main Radio Operator and Teletype Operator). Must also complete all training, pass the State certification, and receive non-probationary status. This position works eight-hour shifts, including weekends and holidays, with varying shifts. The Dispatcher I reports directly to the on-duty Dispatch Shift Supervisor. The Martin County Sheriff's Office is an Equal Opportunity Employer.

Examples of Duties

• Use of a computer aided dispatch system
• Receiving emergency calls from the public requesting police, fire, medical or other emergency services
• Determining the nature and location of the emergency
• Determining priorities and dispatching police or other emergency units as necessary and in accordance with established procedures
• Receiving and processing 911 emergency calls
• Maintaining contact with all units on assignment
• Maintaining status and locations of police units
• Entering, updating and retrieving information from a variety of computer systems
• Receiving requests for information regarding vehicle registrations, driving records and warrants, providing pertinent data applicable to each request
• Monitoring several complex public safety radio frequencies
• Operating a variety of communications equipment including radio consoles, telephones and computer systems
• Subordinate duties involve:
• Maintaining radio telephone communications logs
• Periodic monitoring of facility security
• Briefing others concerning need-to-know information to assist them in performing their duties
• Conducting periodic status reports and checks on environment and climatic conditions that may affect the community or operations of the agency

Typical Qualifications

Certificates, Licenses, Registrations: FCIC/NCIC CJIS Certification CJIS Security Awareness Training 911 Public Safety Telecommunicators Certification Physical Demands: Tasks are performed inside and typically do not require heavy lifting, pushing, pulling, or carrying heavy loads. Mental alertness is very important because of the need to make fine discriminations and decisions concerning the most appropriate response to a request for emergency service. Work Environment: Work conditions and work load varies by shift. Typically, afternoon and day shift work during the weekends are busiest and are the most demanding on the incumbent. Removal: Removal can be with or without fault of the jobholder or the agency. Economic conditions that cause reductions in work force, the member's inability to attend regularly to work, chronic illness, and a failure to perform competently on any of the critical tasks of the position or a consistent failure to perform competently on regular tasks are among the major reasons for job removal without fault. Failure to support the agency's mission, uphold the oath of office, behave in a manner that supports the Sheriff's Office Code of Conduct, continually comply with preconditions for original employment, or to display due regard for the civil liberties of any persons will lead to removal with or without fault. In addition, accruing atypical amounts of dysfunctional work time or requiring atypical amounts of supervisory counseling or remedial training will lead to removal with or without fault. (Pursuant to section IX of the rules and regulations)