Plant ITOT Support Technician

Job Details

HRM - Huntingdon TN

Full Time

Information Technology

Plant IT / OT Support Technician

Company Overview

Gränges is a global leader in the rolling and recycling of aluminum with a proud heritage of over 125

years located around the world. We are an aluminum company dedicated to creating lighter smarter

and more sustainable aluminum products and solutions for the future. Our 3500 employees across

three continents are the foundation of our success. We are a global company with a local presence

fostering a culture where every employees contribution is valued. Our core valuesCommitted Action

Oriented and Sustainableguide our work and define our company culture. We believe in empowering

our people trusting them to take responsibility and fostering an open and inclusive environment where

diverse perspectives lead to innovative ideas and solutions. Our materials are used in essential

applications including heat exchangers for cars buildings and aerospace to specialty packaging HVAC

and many other niche markets. Our dedication to a sustainable future is not just a goal; it is a

fundamental part of our mission and we are looking for enthusiastic individuals to help us build a better

future together.

Job Responsibilities

Troubleshoot and resolve OT issues with HMIs industrial networks and control systems

Support our PSI Metals MES implementation and ongoing operations

Manage escalations from operators and Levels 1 and 2 support when things get complicated

Collaborate with vendors integrators and the Plant OT teams on control system projects and

upgrades

Maintain and document OT infrastructure (network diagrams equipment configs procedures)

Support our Unified Namespace architecture as we converge IT and OT systems

Manage plant network infrastructure servers and industrial computing hardware

Participate in equipment installations upgrades and preventive maintenance

Balance emergency response with planned project work

Train operators and Level 1 support on systems and basic troubleshooting Office printer

Industrial printer (Zebra) and Mobile Device Support (Zebra)

Monitors and maintains servers; installs system and applications software and patches.

Provides network and general hardware / software user support.

Fields user helpdesk requests : tests troubleshoots and resolve hardware related issues

Provides routine database management support; adds users sets up access; restores system

to resolve problems if needed.

Provides general hardware / software / network support to plant site users.

Configures and installs new PC hardware and software.

Instructs users on how to resolve software application and operating system problems.

Administers active directory; unlocks and extends network accounts; resolves printing

problems; configures printers and print queues.

Setup and modify phones in Cisco WebEx Calling Administration.

Performs routine hardware maintenance; troubleshoots projection equipment.

Hardware procurement for computers components and peripherals.

Provides technology training and documentation related to Office 365 VPN Teams operating

systems virus protection etc.

Maintains backups and images for workstations laptops servers etc.

Assist with installations tests troubleshooting and repairs network hardware including

routers switches etc.; works closely with corporate networking teams and coordinates with

vendors as needed.

Setup / Maintain IP Camera systems

Installs repairs and tests and terminates ethernet profinet and fiber optics (fusion splicing)

Troubleshoot / repair legacy applications

Plant IT / OT Support Technician

Qualifications

B.S Information Systems or related field preferred

3-5 years hands-on experience with industrial control systems in a manufacturing environment

Two (2) years of network or systems administration experience

Working knowledge of industrial networking (Ethernet / IP Profinet OPC)

Basic understanding of cybersecurity in OT environments

Comfortable working in a manufacturing plant environment (heat noise heights)

Available for occasional off-hours support when production needs help

Understanding of Manufacturing Execution Systems (MES) a plus

Working knowledge of OT devices

Working knowledge of network infrastructure including switches cabling fiber optics

Working knowledge of Operation Systems Office 365 system backup / imaging

Effective oral and written communication skills

Basic understanding of SQL databases connections and queries

Basic understanding of virtualization ESXI VMWare Workstation

Basic understanding of Linux operating systems

Nice to have skills (But we can work with you)

Experience in metals manufacturing or continuous process industries Familiarity with MES

systems (PSI Metals is a bonus)

Background with data historians or industrial IoT platforms

Knowledge of MQTT or other messaging protocols for industrial data

Understanding of ISA-95 or similar manufacturing standards

Experience with HMI / SCADA platforms (FactoryTalk WinCC Ignition etc.)

Understanding of PLC programming and troubleshooting (ladder logic function blocks)

Understanding of legacy phone systems (punch down blocks toning troubleshooting)

What Makes Someone Successful Here

You are practical and pragmatic - you fix problems instead of just talking about them. You can

translate between the production floor and the IT world. You are curious enough to learn new

technologies but experienced enough to know when to stick with what works. Finally. you get that

downtime costs real money so you move with purpose when things break.

Gränges Americas is proud to be an Equal Employment Opportunity employer. It is our policy to consider

for employment all individuals regardless of age color national origin citizenship status physical or

mental disability race religion gender sex sexual orientation gender identity and / or expression

genetic information veteran status or any other characteristic protected by federal state or local law

Required Experience :

IC

Key Skills

Change Management,API,ABAP,Facility Management,Games,Claims

Employment Type : Full-Time

Experience : years

Vacancy : 1