Social Care Navigator, Bilingual-Rockland, NY

Job Description

Job Description

Title : Bilingual Social Care Navigator

Reports to : Outreach and Engagement Program Coordinator

Program : Social Care Network (SCN)

Location : Rockland, NY

Hours per Week : 35

FLSA Status : Full-time, Non-exempt

Salary Range : $50,000 - $55,000 annually

Summary Description : The Social Care Navigator (SCN) works independently or as part of a larger team to provide screenings, navigation of services and case management for eligible Medicaid enrollees as they relate to their social determinants of health needs. The Social Care Navigator will screen Medicaid members for unmet health related social needs. If members qualify for any additional services, the Social Care Navigator is responsible for navigating & connecting members with such resources. Once connected, the Social Care navigator will communicate with the member to ensure closed loop referrals have been completed.

Key Responsibilities :

• Provide comprehensive Social Care Navigator services, including screening & navigation services to eligible Medicaid Members via phone, in-person, & virtually.
• Document within the Unite Us electronic health record
• Develop and maintain an in-depth knowledge and understanding of the range of services (including eligibility criteria) available in the Social Care Network and existing local social services infrastructure.
• Participate in all required SCN trainings and meetings
• Develop care plans for clients based on eligibility for services and identification of needs.
• Communicate with community agencies and service providers.
• Follow established agency policies and maintain professional standards.
• Perform other duties as assigned.

Key Competencies :

Key Performance Indicators (KPIs) :

Requirements :

Special Considerations :

Mandated Reporter :

This is a Mandated Reporter position. The NYS Justice Center legislation defines anyone who has regular and substantial contact with any person with special needs as a “custodian” under the law and, therefore, a mandated reporter. You can be held liable by both the civil and criminal legal systems for intentionally failing to make a report.

Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact the Human Resources Department.