Bond/Surety Operation Supervisor

Job Summary

Responsible for IOA Bond Account Management activities independently of Producer direction, including client service and communication; team leadership; directing daily tasks and work activities of Account Executive/Managers/Account Manager Associate/Account Associates/Account Assistants; team productivity, quality, and service levels; implementation of client bond administrative processes, tracking, new bond set-up, accounts receivables monitoring, bond review, data management /account team communication; team and individual professional development.

What You’ll Do:

• Communicate leadership vision/mission for Bond National that compliments the larger IOA corporate vision/mission.
• Supervise a team within Bond National, to ensure work volumes are accomplished effectively and efficiently.
• Make recommendations regarding staff and management within Bond National including disciplinary action, and succession/replacement.
• Directly manage W-2 staff, including communicating expectations, monitoring individual employee performance, coaching, and counseling, and taking appropriate corrective actions as needed.
• Serve as primary front-line Human Resource manager for Bond National, working with operational and sales personnel to ensure all HR processes, policies, and procedures are followed and administrative requirements met.
• Establish and communicate productivity, efficiency, quality, and service standards within Bond National, and continuously monitor and improve performance.
• Encourage ongoing growth and professional development of all personnel within Bond National level team building and other activities to continuously improve employee engagement.
• Actively promote IOA culture at all times, including initiation of and participation in Bond National team building and other activities to continuously improve employee engagement.
• Work effectively with sales personnel, seeking input and developing win-win solutions to any operations-related process, service, quality, or personnel issues.
• Spend 75% of time as Account Manager for an assigned book of business, and meet all performance expectations regarding production, quality, and service associated with that book.
• Bond Book of Business will consist of 90% Contract / 10 % Commercial.
• Develop, implement, improve, and ensure compliance with core work processes throughout Bond National including identifying and adopting best practices.
• Maintain a high degree of technical competence and industry/market expertise.
• Ensure management/leadership skills are continuously improved by actively participating in internal/external professional development opportunities.
• Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees and vendors.
• Live and champion IOA core values at all times, demonstrating the highest levels of personal character, integrity, and servant leadership.
• Perform other duties as assigned.

What We’re Looking For:

6 + years of industry experience, with deep, wide-ranging industry knowledge

4 + years management experience

All required active licensing.

Exceptional IOA Account Management skills, spending 50% of time managing book.

Outstanding verbal/written communication skills

Demonstrated outstanding people management skills.

Negotiation skills

PC proficiency

Exceptional personal character

What We Offer:

• Competitive salaries and bonus earning potential
• Great benefits, including company paid health insurance
• Paid time off for holidays, vacations, and sick time
• 401K with an employer match
• Participation in our employee stock plan
• Opportunities for professional growth and career progression
• A culture that emphasizes respect for every individual
• Company commitment to work/family life balance and community service
• Teammates who share your drive for excellence
• Knowing every day you are helping our clients protect their families and businesses

Still wondering if IOA is the right fit for you?

• If you want to feel the significance of knowing your efforts have been both recognized, appreciated and rewarded, then IOA is right for you.
• If you want to feel valued and have a real influence towards the continued success of your organization, then IOA is right for you.
• If you want to feel the peace of knowing that you’ve made the best decision of your professional life, then IOA is right for you.

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