Escalation Response Specialist

A company is looking for an Escalation Response Specialist III to handle complaints and escalations from members or providers.

Key Responsibilities

Provide timely resolutions to escalated issues from various communication channels

Document, track, and respond to all assigned complaints and inquiries professionally

Analyze root causes of issues and collaborate with departments to implement enterprise-wide solutions

Required Qualifications

High School diploma or GED required

2 - 4 years of related experience preferred

Vocational or technical education may be required in addition to work experience

Experience with high-tier escalations and a healthcare background is highly preferred

Experience with executive escalation calls is highly preferred