Program Mgmt Sr Manager-ProdDev

Senior TPM Manager

Oracle believes in empowering people to do more, through world class analytics. We are the Service Excellence PM organization within Oracle Analytics, responsible for innovating, building, and supporting the service management capabilities that enable our products. Our vision is to manage our products as industry leading services through the principles of customer experience, scalability, availability, reliability and security. We invest in development of process and technology to optimize our services. We are seeking an experienced Senior TPM Manager who has a proven track record in service excellence, site reliability engineering (SRE) and / or service monitoring, and who can partner effectively with Product, SRE, Customer Support and Software development orgs to drive impact. This role will be part of the Quality of Service (QoS, also known as Problem Management) Pillar for Service Excellence. You will help champion the QoS methodology for Oracle Analytics. This includes defining objectives, managing risks, defining / implementing improvements, and ultimately delivering lasting quality of service to our customers. The candidate should also have technical background in driving root cause analysis, identifying improvement opportunities in logging and telemetry, and resolving issues through partnerships with engineering teams. The successful candidate will have excellent written and oral communication, cross-organizational and project management skills and thrive in a highly innovative, fast paced, evolving and ambiguous environment.

Responsibilities :

Manage a team of technical program managers focused on several core initiatives under the QoS pillar for Service Excellence.

Define requirements / policies / processes / capabilities for QoS and service management.

Work with various partner teams (e.g. engineering) to develop proper solutions (process + tech) with the mindset of reliability, quality, extensibility and scalability.

Manage discussions, resolutions, expectations with senior members from other organizations in the context of service management, primarily those with whom we have a shared dependency.

Identify requirements, prototype and build out analytics specific to the area of involvement. This includes KPIs, metrics, dashboards, log queries, SOPs and reporting. The PM should be able to use data to speak to the efficacy of their processes and capabilities.

Influence direction of solutions with a strategic view on future aspirations.

Ensure proper business case / ROI analysis has been done for issue / feature prioritization.

Effectively manage prioritization discussions; Work with partner teams to determine priority.

Manage expectations, alignment and communications with customers and stakeholders through cadenced meetings, reports, statuses, reviews etc.

Disclaimer :

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only US : Hiring Range in USD from : $118,500 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes : medical, dental, and vision insurance, including expert medical opinion, short term disability and long term disability, life insurance and AD&D, supplemental life insurance, health care and dependent care Flexible Spending Accounts, pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match, paid time off, 11 paid holidays, paid sick leave, paid parental leave, adoption assistance, Employee Stock Purchase Plan, financial planning and group legal, voluntary benefits including auto, homeowner and pet insurance.