Financial Center Assistant Manager

Financial Center Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for managing a financial center (FC) in collaboration with senior team members, supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively. Key responsibilities include overseeing of functions such as the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improvement of financial center performance. Job expectations include ensuring that directives are implemented and taking up leadership responsibility for the financial center when teammates are absent.

Responsibilities :

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Managerial Responsibilities :

Opportunity & Inclusion Champion : Creates an inclusive team where members are treated fairly and respectfully.

Manager of Process & Data : Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

Enterprise Advocate & Communicator : Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.

Risk Manager : Leads and encourages the identification, escalation and resolution of potential risks.

People Manager & Coach : Knows and develops team members through coaching and feedback.

Financial Steward : Manages expenses and demonstrates an owner's mindset.

Enterprise Talent Leader : Recruits, on-boards and develops talent, and supports talent mobility for career growth.

Driver of Business Outcomes : Delivers results through effective team management, structure, and routines.

Required Qualifications :

Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client

Collaborates effectively to get things done, building and nurturing strong relationships

Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives

Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed

Communicates effectively and confidently and is comfortable engaging all clients

Has the ability to learn and adapt to new information and technology platforms

Applies strong critical thinking and problem-solving skills to meet clients' needs

Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment

Can interpret performance results, find opportunities to drive success and hold others accountable to results

Must be able to work weekends and / or extended hours and travel to any financial center location within a reasonable distance

Desired Qualifications :

Experience in financial services and knowledge of financial services industry, products and solutions

Experience in mortgage, retail and / or hospitality

Experience working in an environment with individual and team goals where goals were routinely met or exceeded

Bilingual skills

Skills :

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Shift : 1st shift (United States of America)

Hours Per Week : 40