Customer Training & Enablement Manager

TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with our innovative technology.

We believe in empowering our customers through inventive solutions and a commitment to excellence.

Our young, rapidly growing team is looking for passionate professionals who thrive in a dynamic, innovative, and collaborative environment.    We are actively seeking a Customer Training & Enablement Manager to ensure customers achieve sustained adoption and ROI through hands-on training, enablement, and advisory support that reinforce change management and unlock the full value of TeamBuilder across the customer lifecycle.

This is a remote role, travel required.  Summary of Role   This role spans both Implementation (partnering with Project Managers and Implementation Analysts during onboarding) and post-implementation (partnering with Customer Success to drive long-term adoption and renewals).   The ideal candidate brings firsthand experience in ambulatory practice operations and scheduling, able to connect authentically with practice managers and schedulers by saying “I’ve been in your shoes” and showing them practical strategies to overcome friction.

They are technologically savvy, comfortable traveling to medical groups when needed, and responsive to customer requests that require immediate support.   Key Values of all TeamBuilders  Committed to driving growth and delivering value for clients  Innovative and collaborative, focused on effective implementation of our product  Entrepreneurial and ownership mindset  Innovative and agile approach to product and customer success   Training & Enablement Responsibilities

• Design and deliver tiered training curricula :
• Smaller medical groups → lighter-touch programs with internal super users trained by TeamBuilder to cascade knowledge.   Enterprise customers → robust programs, workshops, and on-sites.
• Develop role-based training paths for practice managers, schedulers, and frontline staff.
• May also get involved in Executive training programs, but that is secondary to on the ground and in-depth training of managers and schedulers.
• Partner with Implementation Analysts, who provide hands-on training during configuration, to ensure customers understand how their instance of TeamBuilder is set up and why.

Help them apply that configuration to their day-to-day needs by putting yourself in their shoes and showing them how TeamBuilder can make their lives better.

Candidates should expect :

To succeed in this role, the individual must :

This role requires someone who is both credible with practice managers and operational leaders, and skilled at translating their experience into training and enablement strategies that reduce friction and build confidence.   Strong candidates will have one or more of the following backgrounds :

Keep a list of top priority advancements that will change the game for practice managers.