Program Manager – Lockbox System Implementation
Location : Chicago, IL (On-site, 5 days / week)
About the Role
We are seeking a highly experienced Program Manager to lead a complex, high-visibility lockbox system implementation for a major public-sector client. This role will oversee the delivery of a new lockbox platform and the onboarding of a large-scale client with 100+ lockboxes , requiring close coordination across multiple internal teams and external stakeholders.
This position is heavily focused on program leadership, governance, and stakeholder management , with a strong emphasis on lockbox experience , financial services expertise, and operating within a public-sector risk and control environment
Key Responsibilities
Program Leadership & Delivery
- Lead the end-to-end execution of a large-scale lockbox system implementation and client onboarding initiative.
- Establish and manage the Program Management Office (PMO), including governance frameworks, reporting standards, and documentation.
- Develop and maintain integrated program plans, milestones, dependencies, and delivery timelines.
- Coordinate across multiple internal teams, ensuring alignment and execution across technology, operations, implementations, and product.
Stakeholder & Client Management
Act as the primary point of contact for senior leadership, executive sponsors, and steering committees.Manage a high-profile public-sector client, balancing delivery objectives with regulatory, risk, and governance requirements.Drive collaboration across legal, controls, risk, and cybersecurity partners.Deliver clear, concise executive-level status updates and materials.Risk, Governance & Controls
Identify, assess, and manage program risks, issues, and dependencies in a highly regulated environment.Ensure compliance with public-sector governance standards and internal control requirements.Escalate critical risks and issues appropriately, with well-defined mitigation strategies.Change & Quality Management
Lead formal change management processes for scope, schedule, and delivery impacts.Ensure changes are documented, reviewed, approved, and communicated effectively.Monitor program deliverables to ensure quality, accuracy, and alignment with businessobjectives.Required Qualifications
Bachelor's degree in Business, Finance, Technology, Operations, or a related field.10+ years of experience in program or project management , preferably within financial services or paymentsDirect lockbox experience is a top priorityProven experience leading large, complex, cross-functional programs.Experience with system implementations, operations transformation, or client onboarding initiatives.Strong understanding of governance, risk, and control frameworks.Exceptional leadership, communication, and stakeholder management skills.Preferred Qualifications
Financial services background.Prior experience working within large, complex enterprise environments.PMP or similar certification preferred; emphasis is placed on demonstrated project and program experience.Experience establishing or running a PMO and executive governance structures.Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.