Account Manager, Enterprise

Job Description

Job Description

The Account Manager, Enterprise will proactively manage and cultivate relationships with high-value multi-unit restaurant groups so they can successfully grow and expand their business with MarginEdge. This person will be a subject matter expert on all things MarginEdge and a strategic, and effective coach to train and guide them on effectively using our software. This role will require a balance of strong account management and sales skills and is ideal for someone with excellent communication skills, firsthand knowledge of complex multi-unit restaurant dynamics, adept at problem solving, and a solid understanding of complex point of sale systems and restaurant accounting. Their responsibilities will encompass a mix of customer success, sales, and strategic account management.

MarginEdge : Where hospitality meets technology

As a team built by former (and current!) restaurant operators, our mission is to bring operators the same energy, attention to detail, and passion that they bring to their guests. Our culture is deeply rooted in service, partially because that’s where so many of our team come from (including everyone on our Business Development team), but also because we believe it is just the right way to run a business. We design our software with profound empathy for the complexity of running a restaurant, and the goal of making the magic just a little easier for operators by taking the complex (read : very annoying) back office tasks off their plate, while empowering them with real-time data.

Our founders share a deep history in both owning and operating restaurants and in building successful tech companies. We are venture-backed and serve 10,000+ restaurants across the US and Canada.

We enable restaurants to make magic while knowing we are doing the same for them.

We have the utmost respect for our clients and because of this, we are unable to hire their current employees.

What type of responsibilities will I have?

• Serve as the main point of contact for multi-unit clients, ensuring their satisfaction as well as growth in a long-term partnership with MarginEdge
• Develop relationships with key stakeholders at various levels within the client’s organization to align our product with their goals
• Identify and pursue upsell and expansion opportunities to help drive growth from our customers with our Freepour scale, payments platform, and other product offerings
• Manage renewals and contract re-negotiations with retention and long-term commitments in mind
• Work cross functionally with other internal teams, including onboarding, support, product, and marketing to create a seamless customer experience
• Share learnings from enterprise accounts with internal teams to improve overall offerings and processes
• Meet regularly via video meetings for business reviews and develop strategic account plans tailored to each client’s goals so they can effectively use features within MarginEdge
• Demonstrate extensive product knowledge, especially with the inventory, budgeting, and recipe tools in MarginEdge
• Deep understanding of restaurant costs and cost management strategies to guide clients to utilize MarginEdge effectively
• Occasional travel to meet or train clients on-site or attend company-wide meetings

What qualifications or skills are required?

$5M revenue (This could mean a GM at fine dining restaurant group, or a Director of Ops at a corporate office for a neighborhood restaurant chain)

What’s it like to work for MarginEdge?

Imagine the fun of a great restaurant - surrounded by a team of people (including some that you help to manage!) who care about hospitality, care about quality, and care about each other - then subtract the long nights, weekends, drunk customers at the bar...et voila, MarginEdge!

We work hard, we work fast and we fuel our work with a commitment of transparency from leadership, straight talk and trust between teams. We believe that the best people do their best work when they feel empowered - so whether you are remote or in our office (likely eating a catered lunch from our clients in our baller, brand new penthouse HQ in Ballston) you get to work with your manager to call your shot on what works best for you. Did we mention it has a full commercial kitchen and is walking distance (covered walking, that is) from the metro?

For this role, you’ll be required to work in our Arlington, VA office at least 3 days per week . It’s a great way to stay connected, collaborate easily, and soak up the MarginEdge energy in person.

Benefits (Shut the Front Door, They are Amazing)

In order to fuel this rocket ship, we need to build a team as passionate about our work and product as we are. We believe that top talent (that’s you!) should feel deeply connected to their work, appreciated for the time they give to building our organization and have the balance necessary to give their best during work hours and all those after-hours too. We do this by offering a suite of kick ass benefits not only to be competitive and catch the eye of super smart people (that’s you again!) but also provide the foundation for a career you love and a life outside of work you love just as much.

Check out our 100% “Recommend to a Friend” rating from anonymous employee reviews on Glassdoor .

Oh, and our recognition in the Washington Post as a top small businesses to work for in 2021, 2022, 2023 and 2024!

And most important, what our customers think about our work on Capterra and G2 Crowd.

Our Fine Print is Bold : We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran, marital, disability status or any other characteristic protected by law. You be you. While we are proudest of our commitment to exceptional culture and creating a truly excellent work environment, we see our benefits as an extension of that belief. Our benefits package is designed to be exceptionally competitive and a reflection of our commitment to a best-in-class workplace for all.