Senior Credit & Collections Specialist

One platform, a whole world of opportunity

Right now, the best jobs are limited to people in a handful of the world’s wealthiest cities, yet brilliant people are everywhere. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere.

When it comes to global employment, we walk the walk. We’re proof that companies don't need an office to create a highly-engaged culture. Since the company’s inception in January 2020, Oyster has:

Created a fully-distributed, vibrant team of 500+ employees across 60+ countries Established a diverse leadership team and an employee base that’s 60% female Achieved one of the highest employee engagement scores in its class Raised $150 million in Series C funding at a valuation of over $1 billion!

Our momentum speaks to the power of global employment—and we’re just getting started! If you want to change the world with Oyster and be empowered to work remotely while doing so, we’d love for you to apply!

Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever.

To create the best experience for our new hire (you?!) this role does require that you are based within +5 / -5 UTC

Our Treasury team is growing, and we’re looking for a highly motivated and driven Senior Credit & Collections Specialist to join our team. This individual will be a key contributor to our cash collections efforts and assist in implementing strategies to improve our overall performance.

What you'll do…

• Conduct weekly account reviews with credit & collection specialists to identify key accounts.
• Consult and advise management of key accounts regarding the account status and escalations.
• Identify accounts that are uncollectible, inform management of risks of lost revenue or other anomalies, and assist in the preparation and validation of bad debt write-offs for uncollectible account balances.
• Assist credit & collection specialists with escalation forms and prepare internal legal documentation and payment plans, as needed.
• Monitor the status of outstanding collection activity to identify problem areas and adopt procedures to improve the overall collections process.
• Assist in the development and administration of effective credit and collections strategies and initiatives.
• Utilize internal resources such as account managers and customer support managers' contacts and internal attorney documentation to support the credit and collections objectives.
• Generate reports and analyses to help successfully manage past due accounts.
• Create and maintain relationships with collections resources by participating in post-placement activities, provision of additional information, settlement negotiations, and suit approvals.
• Manage bankrupt accounts, post-petition issues, and the processing of bankruptcy-related documents.
• Collaborate with other business units as necessary.

What we're looking for

• 2 to 3 years of accounts receivable and collections experience
• Degree in accounting, finance, or related a plus
• Good customer relationship skills to manage a variety of customer interactions
• Proven track record of successfully identifying risks and reducing AR aging balance
• Strong Excel and/or Google sheet experience
• Looker or BI tool experience a plus
• Ability to work in a fast-paced environment
• Problem solver
• Ability to work independently
• Thrives in a team environment
• Excellent written and verbal communication skills

You'll also need...

• A reliable home internet connection (or be able to get one)
• Fluent English language skills

How we work together at Oyster

Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. We build trust. We thrive together.

Our mission is to create a more equal world—one global hire at a time. Everything we do ladders up to our mission—and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.

We embrace asynchronous communication and collaborative work—and we share how we work in the Oyster Public HQ —to help other global teams learn from our experiences.

How YOU work

Different countries have different statutory benefits, different cultures have different norms, and different people have different needs! In order to best support and encourage our diverse team, we’ve created How YOU Work; a program of policies, practices, and perks to support your whole human experience as an employee at Oyster.

• Work from anywhere: Oyster is a borderless, HQ-less company. As long as your work gets done on time, your team has the support they need, and you're authorized to work where you live, the world is truly your Oyster.
• Paid time off: We’re all about taking breaks—we all need it. Oyster provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more).
• Mental health support: We consider your mental health a top priority. We offer access to Plumm, a mental well-being service, to support your mental health.
• Wellbeing allowance: Each month, Oyster will top up your Juno wallet with a wellbeing allowance. Juno Points can be applied to anything that helps you show up to work as your best self, whether that’s your internet bill, a class, gym membership, or houseplants. The choices are endless!
• Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. Oysters are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction).
• WFH stipend: $3000 stipend to spend on your laptop and any other equipment you need for your home office; we'll get you up and running in no time!

The best jobs should be available to everyone

At Oyster, we celebrate a variety of perspectives and experiences and we’ve intentionally built our product and our company with an inclusive, global mindset. We know from experience that people from underrepresented groups often don’t apply for roles they don’t feel they meet all the criteria for. We’re committed to elevating talent by creating a trust-based environment where we can all thrive together. So if you think you have what it takes, but don’t necessarily check every single box, please consider applying. We’d love to hear how you might contribute to our mission and our team.

Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. Please email jobs@oysterhr.com with the subject line: Interview Accommodations if you require any reasonable accommodations throughout the recruiting process.