Technical Analyst

A company is looking for a Technical Analyst to install and troubleshoot technical issues for customers.

Key Responsibilities

Collaborate with Customer Success Analysts for Test and Turn Up (TTU) and cutover dispatches

Work with onsite technicians to deploy customer solutions and host bridge calls with vendors

Update tickets accurately and follow up on carrier issues until resolved

Required Qualifications, Training, and Education

High School diploma or GED; associate degree in a relevant field, CCNA, or equivalent experience

Two years of IT, Network Operations, and customer support experience

Experience with telephone networks (POTS and VoIP) and advanced networking technologies

Working knowledge of protocol and packet analysis, as well as switching and routing protocols

Background in cloud-based communication solutions like Office 365 and Microsoft Teams