Logistics Operations Support

Job Description

Job Description

BrightFarms is The Place to Grow!

At BrightFarms, we’re on a mission to revolutionize the way leafy greens are grown. But we don’t just want to grow great tasting greens, we want them to do good as well : for the planet, for the health of people, and for the well-being of our employees. We give BrightFarmers the tools, training, support, and opportunities they need to do better for themselves and the world every day. Because when you do good for your people, they do good for the world.

BrightFarms is a national leader in the booming indoor farming industry, transforming how produce is grown and delivered with its expanding network of five high-tech, sustainable hydroponic farms.  From seed to leaf we grow lettuce smarter, with less space, no pesticides and protected inside, so it’s better for the planet and way better for humans. BrightFarms' fresh lettuce options, from classic greens to crunchy mixes and salad kits, are available in more than 4,500 retail stores across the East Coast, Midwest, and South.

We are looking for someone who will help us keep weekend and early-week shipments on track. You’ll monitor live truck locations, spot issues early, and make sure the right people are looped in fast so customers get timely, accurate updates.

Schedule : Friday 13 : 00–18 : 00; Saturday 07 : 00–12 : 00; Sunday 07 : 00–12 : 00; Monday 07 : 00–12 : 00

Weekly Hours : 20

What an average week looks like :

• Friday : Tive by 14 : 00 → status emails by 16 : 00 → phone follow-ups by 17 : 00 → all updates complete by 17 : 00
• Saturday–Monday : Tive by 10 : 00 → status emails by 11 : 00 → phone follow-ups by 12 : 00 → all updates complete by 12 : 00
• Escalation speed : ≥ 95% of flagged loads escalated to on-call within 30 minutes
• Service guardrail : Weekend responsiveness improves while overall delivery performance holds

Specifically, you will :

The ideal candidate :

Tools used :

BrightFarms is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.