Service Desk Analyst

A company is looking for a Service Desk Analyst to provide remote IT support from 11 am to 8 pm.

Key Responsibilities

Provide white-glove End User Service Desk Support via phone, email, and chat

Manage incidents and requests within ticketing systems like ServiceNow, Freshservice, or Zendesk

Provide remote hardware support for various devices and perform software / application support

Required Qualifications

CompTIA A+ certification

Experience supporting Microsoft 365, Windows 10, and Active Directory

1+ year Mac OS experience

2-3 years of progressive experience in a Technical Support role

College or technology school degree preferred