VIP Member Services Concierge - Health and Fitness

Ideal for a customer service and task management pro who enjoys helping others reach their goals.

START DATE : December 1, 2025

COMPENSATION : $ 20.00 per hour + COMMISSION BASED ON RETAIL SALES

W-2, Non- Exempt

SCHEDULE :

Full-time ( 34 Hours per Week) Monday - Friday

5 : 3 0am - 1 : 3 0pm Monday s , Wednesday s , and Friday s

5 : 30am - 10 : 30am Tuesday s and Thursday s

• 1-2 Saturdays per month; 8 : 30am - 11 : 30am

Here at The LIFT Lounge ® , we make it our mission to help our clients, age s 45 to 75, reclaim their time and do the things they love with the people they care about for longer! Our session sizes are limited to six so we can treat every member like a VIP.

Our team delivers longevity fitness programs that are unique and customized to each member to achieve fast, sustainable results in a more intimate environment than your typical fitness studio. We are always seeking genuine connection and supporting our members' goals, celebrating their successes, and turning their challenges into growth opportunities.

In our sanctuary of sustained wellness, we have built a tight-knit community through our facilitation of engaging conversations in and outside of session and our commitment to being an excellent host - making sure all our members feel valued, cared for, and like a VIP during every visit and are compelled to leave reviews like...

"When you step foot through that door and actually start a workout, you understand why people are so passionate and truthful about the reviews and the whole concept in general."

We enjoy what we do, and all our team members share the following values :

The L IFT Lounge Core Values

1. Say It. Mean It. Do It .

"I say what I mean and mean what I say-no fluff, no filters, just the real deal . Clear, honest communication is the foundation of everything we do."

2. Show Up & Serve Up .

"Serving others starts with respecting their time. Whether it's a client, a coworker, or a friend, showing up on time is the simplest way to show you value them. If you're 20 minutes early, you're on time. If you're on time (which means just before or at least 5 minutes early), you're late."

3. We Win, You Win.

" There's enough success, growth, and good vibes for everyone-and we're here to prove it. A scarcity mindset means you're playing for the name on the back of the jersey instead of the front. We win, you win. Simple as that."

4. Sweat. Laugh. Repeat.

"Laughter is the best medicine-even in a place focused on strength and results. The work we do is serious, but that doesn't mean we have to be serious all the time."

5. The Little Things Are the Big Things.

"It may be last on the list, but make no mistake- it's one of the most important. Quality over quantity, always. The little things make the biggest difference-and trust me, we don't miss them."

VIP Member Concierge Key Responsibilities and Success Metrics

Welcome

Warmly welcome each client by name, check them in for their session, and facilitate introductions in the member lounge. Proactively keep conversations going to build and maintain a connected community amongst our clients. Verify attendance within 7 minutes of session start.

Success Metrics :

The Environment

Proactively m aintain a clean, always stocked, welcoming, and ready-for-use studio and lounge space .

Success Metric :

Tee-Up

Update announcements on in-studio and member communication channels as new announcements come into the queue. Provide Longevity Exercise Specialist with announcements to share during their sessions, and ensure the monitors display upcoming events, challenges, and promotions .

Success Metric :

Elevate Member Services

Provide a 5-Star experience to our clients by promptly answering their questions in person or via phone, the CRM, and social media. Strategically, proactively, and thoughtfully bundle member appointment scheduling when they need two types of appointments in one week ( e.g. exercise + nutrition, etc.)

Success Metric :

Close

Complete each task on the closing checklist to end the day. Create a closing duties subtask in Asana for each day to demon strate that you've used the checklist.

Success Metric :

VIP Client Concierge Ideal Characteristics

Benefits and Perks (Over $1 5 ,000 in medical and health benefits per employee annually)

Unlimited o ffice & o nline v isits

One IV treatment per quarter

Immunity

Up to three semi-private sessions per week based on availability

Application Process

NOTE : The Assessment MUST be completing using a computer. Completing it from your mobile devise will impact the results.