Lead Technical Program Manager for Service Reliability

Job Description

We are seeking a dedicated Technical Program Manager (TPM) to focus on root cause analysis (RCA) and systemic service improvement . This position is perfect for individuals with a background in software engineering or site reliability engineering (SRE) who want to lead impactful technical programs. You will combine analytical skills, technical expertise, and influence across teams to enhance our service reliability.

As part of the Quality of Service (QoS) team, you will be at the forefront of initiatives aimed at improving reliability, availability, and observability. You will oversee end-to-end RCA programs, collaborate with SRE and engineering teams, and transform recurring incidents into robust service resilience.

What You'll Do

• Lead root cause analysis , post-incident reviews , and problem management initiatives for Oracle Analytics Cloud.
• Collaborate with SRE , DevOps , and Product Engineering teams to identify and resolve systemic issues.
• Enhance telemetry , monitoring , and observability to expedite fault detection.
• Create dashboards , conduct SQL / Python analytics , and develop KPIs to monitor reliability and prevention success.
• Drive automation efforts and CI / CD integration to minimize recovery times.
• Effectively communicate findings and priorities with both executive and engineering stakeholders.

What You'll Bring

Salary and Benefits

The hiring range for this position is $90,100 to $199,500 per year, with eligibility for bonus and equity.

At Oracle, we offer a comprehensive benefits package that includes medical, dental, and vision insurance, disability coverage, 401(k) savings plan with company matching, flexible vacation days, and more.

This is a unique opportunity to empower innovative solutions while enjoying a balanced work-life environment. If you are passionate about making a difference in cloud solutions, we encourage you to apply!

About Us

At Oracle, we leverage technology to solve today’s challenges and have built partnerships with leaders across various industries. We are dedicated to fostering an inclusive workplace and providing opportunities for all. Join us to contribute to groundbreaking solutions and enjoy a fulfilling career.