Director of Operations-Specialty Division

Job Title

Core Leadership Competencies

Results Ownership - Sets ambitious OKRs, tracks performance in real time, and consistently beats targets.

Change Leadership - Builds buy-in, removes barriers, and accelerates adoption of new processes, technologies, and approaches.

Talent Development - Coaches, mentors, and succession-plans; creates stretch assignments and celebrates growth.

Courageous Problem Solving - Tackles conflict, risk, and complexity with data, empathy, and swift action.

Strategic Agility - Anticipates industry trends and positions the operation for future success.

Digital & Data Fluency - Leverages WMS/ERP analytics, automation, and AI-driven insights to inform decisions.

Collaboration & Influence - Builds trust across functions and with external partners to optimize organizational capabilities.

Key Responsibilities & Outcomes

Strategic Results & Financial Performance

• Translate corporate strategy into annual and quarterly operational OKRs; cascade goals through all Specialty facilities.
• Own P&L for warehousing, transportation, and inventory; execute the plan by optimizing cost structures and driving sustained profit growth

Operational Excellence & Continuous Improvement

• Deploy continuous improvement methodology (Lean / Six Sigma, 4DX, Design Thinking, etc.) and digital tools to drive gains in OTIF delivery, inventory accuracy, quality and labor productivity.
• Oversee facility layout, automation, and material-handling projects that increase capacity and reduce waste.

Customer Experience & Service Quality

• Lead Voice-of-Customer (VOC) initiatives; measure customer satisfaction, OTIF, claim rates, and drive action plans to lift service levels.
• Partner with Sales, Customer Service, and Purchasing / Sourcing to anticipate customer needs, resolve escalations rapidly, and convert feedback into operational improvements.
• Create a culture where every employee owner understands their impact on the customer and feels empowered to act on behalf of the client.

Change & Transformation

• Lead cross-functional initiatives (e.g., WMS upgrades & system changes) from ideation through sustainment.
• Influence senior stakeholders with compelling business cases and change-readiness roadmaps.

Talent Development & Engagement

• Recruit, coach, and retain a diverse team of managers and frontline associates; build a successor bench for critical roles.
• Facilitate regular development conversations and targeted learning journeys; recognize high performance.

Complex Issue & Risk Management

• Act decisively on safety incidents, service failures, or compliance gaps; conduct root-cause analysis and implement countermeasures.
• Mediate conflicts and address under-performance promptly, using data and empathy to reach sustainable resolutions.

Safety, Quality & Compliance

• Champion a zero-incident culture; ensure OSHA, DOT, and hazmat compliance through audits and proactive training.
• Maintain robust inventory controls to minimize shrink, damage, and obsolescence.

Stakeholder Partnership & Communication

• Serve as the primary operations voice in Sales & Ops Planning, customer business reviews, and supplier negotiations translating operational metrics into commercial value.
• Communicate performance, risks, and wins transparently to executives, peers, customers and team members

Qualifications

Education & Certifications

• Bachelor's degree in Supply Chain, Business, Engineering, Organizational Leadership or related field. MBA, MSOL, MAOL or relevant master's preferred.
• Lean Six Sigma Green/Black Belt and/or APICS/CSCMP certification strongly preferred.

Experience

• 10+ years of progressive operations & logistics leadership in multi-site distribution environments (building-materials industry a plus).
• Proven track record of delivering improvements in cost, service / customer satisfaction, and safety while leading large teams through change.

Technical & Professional Skills

• Expertise with ERP/WMS platforms and BI tools.
• Advanced financial acumenbudgeting, forecasting, ROI analysis.
• Exceptional written, verbal, and presentation skills; bilingual Spanish ? English a plus.

Physical & Travel Requirements

• Ability to travel up to 25% to company and partner locations.
• Typical warehouse and office environment; must be able to walk the floor, operate a computer, and occasionally lift up to 50 lbs.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.