Director of Renewals

Director Of Renewals

This is a career-defining opportunity to build something from the ground up. As the Director Of Renewals at Sitetracker, you'll transform a fragmented process into a strategic function. Today, renewals are managed by a broad group of CSMs, with inconsistent oversight and limited optimization. You'll bring structure, focus, and ownership to a mission-critical revenue stream. This isn't just about extending contractsit's about redefining how we retain and expand value with some of the world's most complex enterprise customers. You'll thrive if you love autonomy and accountability. A top performer will demonstrate a lot of agency to engage with customers and put together valuable contracts that align to the customer & Sitetracker's needs and will own the entire process : forecasting, negotiation, stakeholder management, and storytelling that reinforces customer ROI. They will balance rigor with relationships, and consistently elevate our renewal outcomes. For high-performers who want to architect and lead a high-impact team, this is a rare opportunity to shape the functionand the futureof recurring revenue at Sitetracker.

This is a net-new leadership role, which means you'll own it end-to-end. You'll design and operationalize the renewal process, define metrics for success, and lead complex negotiations directly with customers. Your focus won't just be retentionit will be about identifying and unlocking expansion opportunities, aligning tightly with Sales, Customer Success, and Finance. Success means delivering against three major objectives :

• Rebuild and roll out a scalable, repeatable renewal playbook.
• Create accurate and proactive renewal forecasts that drive executive confidence.
• Lead from the front on complex deals, while mentoring a growing team to scale impact.

The skills you'll have :

SaaS Renewal Contracts :

Renewal Playbook :

Background :

Within 90 days, you'll :

Within 180 days, you'll :

Within 365 days, you'll :

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.