Claims Analyst - US

Job Title

Job Description :

Essential Job Functions :

Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies

Willingness to learn new payment processes and / or other processes within death claims depending on where the need is on any given day

Responsible for the accurate handling and timely execution of any policy worked

Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by Genworth Financial guidelines

Report any potential fraudulent, money laundering, or unethical requests that have been reviewed

Perform other related duties as assigned or required daily

Must provide an elite customer service experience via letters or phone calls made internally or externally

Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience

Mandatory Qualifications :

High School Diploma completed

2+ years of life insurance death claims business experience mandatory

Death claims processing experience is mandatory

Working knowledge of life insurance products and applicable policies, procedures, and guidelines

Microsoft Office and MS Teams work experience

Great typing and documenting skills

Empathy, sensibility and high sense or touch are necessary for the type of support we provide to our customers

Inbound / outbound customer service experience, communication skills and phone etiquette are required

Great ability to multitask between clients applications and DXC systems

Preferred Qualifications :

Bachelor's Degree in relevant field would be preferred

Work Environment :

Home base, remote Laptop, Docking Station, Monitors, Headset will be provided

Schedule : Monday Friday, business hours are 7 : 30am to 6pm CST

This position is fully remote within the United States only

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required.

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