Public Safety Telecommunicator Shift Supervisor

Position Title:

Public Safety Telecommunicator Shift Supervisor

Job Posting Closing Date:

03/01

Provo City is hiring a full-time Public Safety Telecommunication Shift Supervisor to assist with the administration of the Public Safety Telecommunication Unit and provide first-line supervision, direction, training, and support to a team of Public Safety Telecommunicators. This position is responsible for supervising dispatcher activities for a designated shift to ensure proper protocols are followed and appropriate service levels are maintained.

Job Details

What is the compensation package?

Pay Range: (G31) $32.50 - $44.80 per hour (depending on experience)

What are the main duties? (For the full classification specifications, click here.)

• Supervise shift telecommunication operations, ensuring protocols, service levels, functioning equipment, and proper resource organization.

• Coordinate shift staffing and coverage, including approving time off, handling rotations, and briefing incoming supervisors.

• Perform telecommunicator duties as needed and act as liaison or supervisor during designated absences.

• Maintain accurate records, reports, logs, maps, and related resources to support daily operations.

• Support training functions, including maintaining manuals, documenting staff certifications, coordinating in‑house training, and teaching classes.

• Assist with quality assurance and system security, including support for State computer system requirements.

• Serve in specialized coordinator roles, such as PSAP Coordinator, Terminal Agency Coordinator, or POST‑approved instructor.

• Support hiring, staffing, personnel issue resolution, performance reviews, and disciplinary actions.

• Assist with administrative management, including budgeting, ordering supplies, reviewing documentation, and overseeing staff work.

• Participate in and sometimes lead meetings, provide staff support, and perform other assigned duties, including community 911 awareness activities.

What are the minimum requirements?

• High School Diploma or equivalent (GED).

• Five years of experience as a public safety telecommunicator, two years of which must have been equal to a senior public safety telecommunicator level.

• Must be a United States citizen or a lawful permanent resident of the United States who has been in the United States legally for 5 years and has legal authorization to work in the United States.

• Typing speed of 40 WPM net is required.

• A valid, lawful driver license.

• Utah State POST Dispatch certification.

• Emergency Medical Dispatch certification.

• CPR certification.

• Bureau of Criminal Identification Proficiency certification.

• Certification as a course instructor for a department-approved, dispatch-related course is required.

What is the selection process?

Applications will be reviewed in the order they are submitted, with the first screening being held on March 2, 2026. Applicants must meet the minimum qualifications listed above to be eligible for consideration.

If selected for hire, candidate will be required to successfully pass a drug screen and criminal background check. Non-disclosure may result in dismissal. Applicants with unsatisfactory drug screen results will be ineligible for appointment or application to any Provo City position for a minimum period of six (6) months.

Why Provo City?

Provo is a strong, community-centered city with thriving neighborhoods, dedicated residents, and a deep tradition of service and innovation. We build on these strengths by making city government more transparent and efficient, expanding diverse and affordable housing, revitalizing local business districts, and investing in smarter infrastructure and transportation. By planning growth thoughtfully and managing resources responsibly, we maintain a future for Provo that is vibrant, connected and welcoming for families, students, seniors, and business for generations to come. All of this makes Provo well-managed, friendly, economically vibrant, and livable for people at all stages of life. Visit provo.gov to learn more!

Provo City is an Equal Employment Opportunity employer.

Full Time/Part Time:

Full time

Position Type:

Regular

Scheduled Hours:

40

It is the policy of Provo City to select, develop, and promote employees based on their ability and job performance. It has been, and shall continue to be, the policy of the City to provide Equal Employment Opportunity to all people in all aspects of employer/employee relations without regard to race; color; religion; sex; pregnancy, childbirth, or pregnancy-related condition; age; national origin; disability; sexual orientation; or gender identity. This policy affects decisions including, but not limited to, an employee's compensation; benefits; terms and conditions of employment; and opportunities for promotion, training and development, transfer, and other privileges of employment. It has been, and shall continue to be, the City's policy to maintain a working environment free of discrimination and intimidation. It is further the policy of the City to comply in good faith with applicable local, state, and federal statutes concerning Equal Employment Opportunity.

Employment with Provo City offers a variety of opportunities to start and grow an exciting career serving your community, including in public safety, utility services, leisure services, administration, and other areas. Opportunities are always available, so apply today to be a part of Provo’s team!