Member Engagement Specialist

A company is looking for a Member Engagement Specialist to support expectant and new mothers enrolled in its program.

Key Responsibilities

Engage enrolled members through high-volume outbound calls, providing education on doula services and collecting necessary information for member-doula matching

Track doula visit completions and follow up with members to encourage continued engagement

Build relationships with members throughout their perinatal journey and support overall member engagement efforts

Required Qualifications

2-3 years of member / customer service experience

Self-driven towards achieving goals

Highly organized with effective time management skills

Experience in environments requiring high outbound call volumes

Empathy in human interaction and a desire to improve community health