Amazon Case Specialist

Amazon Case Specialist

Role: Amazon Case Specialist

Hours: 9am - 5pm Pacific Standard Time

USD Salary: Negotiable based on experience

The Case Specialist works under direct supervision and follows company and department policies and procedures to provide dedicated advocacy on behalf of clients and internal stakeholders, handling seller issues and resolving bottlenecks directly through Amazon Seller Support, ensuring smooth and compliant operations on the platform.

Responsibilities:

• Provides dedicated customer service to clients and internal stakeholders ensuring smooth and compliant operation on the Amazon platform
• Creates, manages, and resolves support tickets accurately and efficiently to improve outcomes for our clients
• Oversees and manages the accuracy and health of our Amazon seller account & listings, ensuring compliance with Amazon's guidelines and policies
• Proactively identifies and addresses any issues with seller listings, collaborating with internal teams and directly interfacing with Amazon to resolve problems promptly
• Communicates effectively with internal stakeholders to notify them of any listing issues, provide updates, and make necessary requests to Amazon on the client's behalf
• Acts as an advocate for our company on the Amazon platform, representing the company's interests and ensuring a positive and compliant presence
• Calls into Amazon support to resolve listing issues efficiently
• Leverages internal resources to stay up to date with the latest Amazon policy changes
• Maintains or exceeds department-established performance standards
• Continues to learn and apply department Trainual subjects according to standards
• Other duties as assigned