Patient Care Assistant

Job Title

Entry level position working in the home therapies setting under the oversight of the HTRN to assist in coordinating patient appointments and ensuring an outstanding patient experience. Will serve as the point of contact as it relates to the patient's appointment from check in to departure including supporting the Patient Care Teams' needs.

Principal Duties And Responsibilities

Assists with administrative duties related to the patient's appointment :

• Greets new and existing patients and notifies Patient Care Team of their arrival.
• Schedules appointments and places appointment reminder calls; including scheduling appointments for access placement and removal.
• Answers home therapy program calls and follows up on voice mails with the applicable care team member.
• Coordinates transportation assistance as needed.
• Prepares room / space for patient arrival : Ensuring space is clean and meets FMCNA Infection Control standards.
• Places supply orders and follows up on any patient related orders with customer service, as needed.
• Medical Director follow up assistance : MD billing, chart reminders, credentialing, orders and care plan meetings.
• Prepares needed items for each patient including education materials and lab supplies. Tracks extension set changes, vaccine due dates and hospitalizations.
• Tracks transplant referral and any follow up needed.
• Ensures patients' records are available for review.
• Assists with other administrative duties as assigned.

Assists HT RN with the following during patient appointments :

Responsible for record and supply room maintenance including but not limited to the following :

In addition :

Physical Demands And Working Conditions

Supervision

Education And Required Credentials

Experience And Skills

EO / AA Employer : Minorities / Females / Veterans / Disability / Sexual Orientation / Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.