Patient Account Resolution Specialist

Patient Account Resolution Specialist - OtB

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products, and services across the full continuum of care. Customersand their patientsare at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

The Patient Account Resolution Specialist - OtB will provide excellent customer service and product information, solutions, and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued, and more connected with Apria. Key responsibilities for creating a positive, patient-centric environment include :

• Evangelize our customers and turn our disgruntled patients into our biggest fans.
• Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
• Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
• Proactively create a better patient experience.
• Be a champion of the employee experience and drive our unique company culture.
• Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.

Essential duties and responsibilities include :

Education and / or experience :

Skills, knowledge, and abilities :

Computer skills, language skills, mathematical skills, and physical demands are also required. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions. If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state, or local law.