ISP Support Technician

Description

Please have interested candidates check out NRTC at www.nrtc.coop prior to interviewing for the opportunity. I want to ensure they are educated on the client prior to the G3. Every remote candidates must have an reliable internet connection with a download speed of 20 and an upload speed of 5 to be able to successfully work from home within this role. They will also need to be able to provide their own ethernet cord as NRTC would want them hard-wired into their workstation. NRTC provides the PC, 2 monitors, headset, mouse and keyboard.

NRTC is Member Driven and Technology Focused – providing solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. NRTC’s solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated broadband, managed services, smart grid, mobile and video solutions. We are a dynamic, growing cooperative with more than 800 employees operating out of eight office locations.

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed.

• Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting
• Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management
• Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement
• Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions
• Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues
• Strong problem-solving skills and attention to detail including multi-tasking
• Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude.
• Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned
• Perform other duties as assigned

Skills

Windows 10, Troubleshooting, Customer service, Technical support

Top Skills Details

Windows 10,Troubleshooting,Customer service,Technical support

Additional Skills & Qualifications

NRTC wants a group of 10 ISP technicians to be LOCAL to either their Cedar Rapids IA, Huntsville AL or Raleigh NC centers if possible. Will consider fully remote candidates as well. Expectation is that training will be 100% remote. LOCAL Cedar Rapids candidates will pick up equipment from NRTC the Friday before the project starts. All other ISP techs will have equipment shipped out to them directly. Training will start on Monday 11 / 3.

Assigned schedules will be working 2nd shift hours. All schedules after training require working on either a Saturday or a Sunday or both Sat / Sun with two days off back to back during the week. The majority of the day schedules in this group work both Sat & Sun. I will align candidates to a specific shift during the interview / G3 if the conversation goes well.

The Tier II qualifications would be to have one of the following; candidates who meet one of the criteria below can be started at $15.50 / hr.

Experience Level

Entry LevelThe Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed.

Additional Skills & Qualification

LOCAL to either their Cedar Rapids IA, Huntsville AL or Raleigh NC centers if possible.

Training will start on Monday 12 / 1.

The Tier II qualifications would be to have one of the following; candidates who meet one of the criteria below can be started at $15.50 / hr.

Pay and Benefits

The pay range for this position is $15.00 - $15.50 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Nov 6, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.