Medical Support Assistant (OA)

Summary

About the Position : This position is with the Director for Medicine, Dept of Emergency Medicine located at Walter Reed National Military Medical Center in Bethesda, MD.

This is a night shift only position.

This is a Direct Hire Solicitation

Duties

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• Receiving patients and visitors in person or telephonically
• Records and relays messages and / or redirect calls as necessary
• Answers routine inquiries such as requests for non-technical information on such subjects as hours of operation, how to complete various medical forms, and locations of other medical departments / facilities
• Verifies and ensures patient's eligibility for care
• Refers individuals not eligible for or not requiring medical services to other departments
• Provides clerical support for department staff, including retrieval of charts, radiological and laboratory reports from other areas of the Medical Treatment Facility
• Extracts medical information from patients' records as requested / needed by the medical staff
• Maintain and updates patient records utilizing the medical facility's automated medical records systems
• Utilizes a variety of office automation equipment, word processing software, and mission specific medical software to compile and type a variety of material including progress reports or memos
• Schedules in-service medical appointments and coordinates patient appointments with other medical services to maximize efficiency and effectiveness of providers and augment access to patient care

Requirements

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Conditions of employment

Qualifications

Who May Apply : US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience : One year of specialized experience which includes receiving patients and visitors in a medical treatment facility or clinic setting; scheduling patient appointments and / or coordinating patient referral appointments; maintaining patient records; and preparing a variety of reports utilizing office automation tools. This definition of specialized experience is typical of work performed at the next lower grade / level position in the federal service (GS-04).

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience aloneno substitution of education for experience is permitted.

Proficiency Requirement : This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Education

This job does not have an education qualification requirement.

Additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.