Patient Service Representative-Physician Office-Medical Group Float Pool PT

PT Patient Services Representative

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. In addition, the Patient Services Representative responsibilities will include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately.

Essential Functions :

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems
• Ability to answer internal and external calls in a friendly and helpful manner
• Must possess the ability to troubleshoot and resolve problems promptly
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
• Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
• Other duties as assigned

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Experience :

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Bon Secours is an equal opportunity employer. Many of our opportunities reward your hard work with : comprehensive, affordable medical, dental and vision plans; prescription drug coverage; flexible spending accounts; life insurance w / AD&D employer contributions to retirement savings plan when eligible; paid time off; educational assistance; and much more. Benefits offerings vary according to employment status.

Department : Physician Office Administration - St. Francis Physician Services - Physician Services Operations