Workers Compensation Injury Counselor

Workers' Compensation Injury Counselor

Location : 2727 N Central Ave, Phoenix, Arizona 85004 United States of America Risk Management is looking for an experienced Workers' Compensation Injury Counselor to be responsible for the handling and oversight of complex claims as a result of team member on the job injuries. Under the direction of the Director of Risk Management and Workers' Compensation Program Lead, the successful candidate will coordinate all related activity with local team management, the Third-Party Administrator, medical case management (when appropriate), and outside counsel (when necessary) in bringing each Workers' Comp claim to its best possible resolution.

Essential Duties :

• Assist, support and guide injured team members through the workers' compensation claims process, addressing questions as needed.
• Promptly and thoroughly investigate newly reported work-related injuries to determine compensability.
• Ensure injured team members receive the appropriate medical care throughout the claims process.
• Maintain accurate, current records for each claim, incident details, and financial information.
• Maintain appropriate levels of communication with all parties involved.
• Coordinate with facility managers and U-Haul executive management to facilitate Return to Work when feasible and appropriate.
• Manage all key components (including medical, indemnity, legal) of each claim to ensure optimum handling and best possible solution.
• Coordinate settlement negotiations.
• Coordinate activities with vendor partners (MSAs, surveillance, diagnostic testing, subrogation, etc.).
• Assist with bill / invoice review (review, reconciliation, submittal).
• Assist WC Program Lead with mentoring / training other Injury Counselors as necessary.

Requirements :

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are : Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.