Remote Technical Support Specialist

A company is looking for a Remote Customer Technical Support specialist.

Key Responsibilities

Provide technical assistance and customer education through inbound phone calls regarding alarm system and home automation issues

Troubleshoot technical issues using guided workflows while ensuring excellent customer interactions

Assist customers in scheduling onsite technician visits and present virtual service options when necessary

Required Qualifications

High school diploma or equivalent

Minimum of one year of customer service experience

Ability to multitask and prioritize effectively

Reliable and dependable with a passion for customer service

Technical experience is a plus but not required