Consumer Experience Specialist

A company is looking for a Consumer Experience Specialist.

Key Responsibilities

Field and resolve inquiries via phone, chat, and other contact methods within the Consumer Experience Center

Provide exceptional customer service and collaborate with colleagues to meet quality and performance standards

Maintain knowledge of service offerings and workflows to accurately address consumer inquiries and avoid scheduling conflicts

Required Qualifications

High school diploma or equivalent required

1 year of prior experience in a call center required

OR 2 years of prior experience in a customer service environment required