Customer Service Representative

Job Description

Job Description

Description :

Job Title : Customer Service Representative

Status : Non-Exempt

Reports to : Customer Service Manager

About Martin Inc. :

Founded in 1934 and headquartered in Florence, AL, Martin offers a wide variety of products and services in Industrial, Safety, Integrated Supply, and Fastening - all uniquely designed to help companies operate better. Martin is a member of the Affiliated Distributors, the Industrial Supply Association, the National Association of Wholesalers, the National Fasteners Distributor Association, and the Global Sourcing Alliance. For more information, visit www.martinsupply.com

Summary :

As a Customer Service Representative (CSR) at Martin, you will play a vital role in delivering exceptional service to our customers. Your main responsibility will be to provide timely and accurate support, ensuring customer satisfaction and maintaining strong relationships. With your strong communication and problem-solving skills, you will assist customers with their inquiries, process orders, and address any concerns or issues they may have. Your dedication to delivering outstanding service will contribute to the overall success of Martin and help us fulfill our mission of "Helping Companies Operate Better."

Key Responsibilities :

• Builds strong customer relationships by providing excellent service, acting as primary liaison between customer and Martin, and promptly addressing any problems or issues raised by the customer.
• Assists Customers by providing the information and utilizing all available resources and tools for product selection, order placement, order management, pricing, invoicing, and delivery.
• Assists in preparation and tracking of quotes, using CSD, Excel, or other programs as required
• Enters and tracks customer orders from inception through delivery.
• Expedites customer products or raw materials as required.
• Communicates with sales as required to assist customers with setup, parts, and daily operations.
• Demonstrates consistent, professional, customer-oriented, dependable, and on-time performance.
• Maintains professionalism and composure in a dynamic, team-based environment where priorities quickly change.
• Performs other duties as assigned.

Requirements :

Ability to handle multiple tasks simultaneously and prioritize as required for optimum customer satisfaction.

Ability to communicate effectively with customers, sales, suppliers, and other team members.

Ability to make decisions based on information available.

Ability to follow verbal and written instructions within specified time frames.

Possession of intermediate to advanced MS Office and general computer skills.

Experience with CSD software preferred

2 Years of experience in Industrial Supply or Safety Product Customer Service preferred

Bachelor Degree in Business or related field preferred or equivalent experience.

What makes Martin Different :

As a family-owned business, we prioritize our employees' well-being and understand the importance of work-life balance. Some of our benefits that set us apart are :

Our low-cost, low-deductible individual and family healthcare plans

8 paid holidays

Weekly Pay

Benefits :

401(k)

401(k) matching

Dental Insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Referral program

Tuition reimbursement

Vision insurance

Schedule : Full-time

Monday - Friday

7 : 30 a.m. - 4 : 30 p.m.

No weekends