Spanish Speaking Customer Service for Retail industry

Spanish Speaking Customer Service Representative

Patrique Mercier Recruitment is proud to announce an exciting opportunity for a Spanish Speaking Customer Service Representative in the retail industry. As the leading agency for candidates seeking jobs in their native language abroad, we specialize in various industries including social media, gaming, healthcare, and consumer services. Our recruitment process ensures we match the best candidates with the right employers, enabling individuals to find their dream jobs in foreign markets. In this role, you will be a crucial link between the company and its customers, providing exceptional service to Spanish-speaking clients. We are looking for a dynamic and customer-oriented individual who is passionate about delivering outstanding support and solutions. You will have the chance to work with a renowned retail brand, where you will engage with customers in their native language and contribute to their overall experience. If you have a strong background in customer service and are eager to make a positive impact while using your language skills, we encourage you to apply and discover your potential with Patrique Mercier Recruitment, a project owned by The House of Mercier.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and efficient manner.
• Assist customers with product information, order tracking, and returns.
• Maintain a positive and professional attitude during all customer interactions.
• Document all customer interactions in the company's CRM system accurately and promptly.
• Collaborate with team members to improve customer service processes and deliverables.
• Stay informed about product updates, promotions, and company policies to effectively assist customers.