Business Systems AnalystSan Francisco Bay Area (San Francisco)

Business Systems Analyst

Discord is used by over 200 million people every month for many different reasons, but there's one thing that nearly everyone does on our platform : play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.

The Business Systems team at Discord partners with departments like Finance & Accounting, FP&A, & Sales Ops to streamline operations and improve system efficiency. We are seeking a highly motivated Business Analyst to join our Business Systems team. This role will be responsible for analyzing business needs, documenting requirements, and collaborating with cross-functional teams to support various business system initiatives. The ideal candidate should have strong analytical, writing, and communication skills, along with high-level knowledge of enterprise business processes and experience with Jira Service Management.

What you'll be doing :

• Requirement Gathering & Documentation : Work closely with business stakeholders to understand, document, and translate requirements into clear and concise Business Requirement Documents (BRDs) and Functional Specifications.
• Business System Support & Enhancements : Assist in supporting and improving business processes related to Order to Cash (O2C), Procure to Pay (P2P), and Record to Report (R2R) functions.
• Jira Service Management (JSM) Administration : Track and manage business system requests, incidents, and enhancements in Jira Service Management to ensure timely resolution.
• SOX Compliance & Audit Support : Ensure all system changes and enhancements adhere to SOX compliance and financial controls.
• Testing & Validation : Assist in UAT (User Acceptance Testing) and system validation for new implementations and enhancements

What you should have :

The US base salary range for this full-time position is $124,000 to $139,500 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!