Major & Strategic Account Executive - Customer Success Advisor

Customer Success Advisor

Permanent remote role. Candidate can be located anywhere in the U.S. The Customer Success Advisor is responsible for building and maintaining post sales strategic relationships with Enablon assigned accounts. This role will serve as a trusted advisor to accounts in complex industries, providing strategic vision, technical insights, and domain knowledge to ensure customer success and system adoption. Responsibilities include :

• Providing advice and guidance as the Enablon subject matter expert to ensure successful ongoing usage and adoption of the Enablon platform.
• Providing technical acumen to fluently discuss product, subject matter domain, best practices, and strategies to achieve results.
• Functioning as a frontline technical resource for Enterprise Account Managers and formal / informal customer questions.
• Developing key relationships in an account to diversify client contact touch points and interaction frequency.
• Engaging with customer support and product management as a customer advocate to ensure speedy resolution of customer issues.
• Acting as a domain SME, product SME, and customer advocate to achieve quick customer issue resolution.
• Serving as the account first line of defense to mitigate issues and prevent troubled customer situations from arising, raising company awareness immediately to avoid deterioration of the account relationship, user satisfaction, or sales opportunities.
• Leading coordination efforts between clients and internal teams to ensure seamless service delivery.
• Regularly assessing customer satisfaction and implementing improvements.

Skills :

Travel Requirements :

Equal Employment Opportunity : Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer / business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.