Returns Analyst

Returns Analyst

The Returns Analyst is mainly responsible for fast and accurate entry of Returns related data into computer systems, generating department reporting, monitoring various elements of the department workload, and researching and correcting errors in returns-related transactions and data.

Experience and Required Skills:

• Experience in Distribution
• Ability to work with minimal supervision
• Ability to work sitting/standing for a complete shift
• Experience with a manual pallet jack
• Good work ethic
• Intermediate to advanced computer skills and keystroke rate, including MS Office programs
• Ability to work with others
• Ability to be detail oriented
• Ability to lift up to 50 lbs
• Ability to safely use a box cutter
• Ability to safely use a manual pallet jack
• Ability to safely use a heat gun

Essential Functions:

Know and perform all Processor functions:

• Log incoming Returns according to procedure.
• Safely remove and open palletized cartons.
• Accurately inspect and grade returned shoes to ensure that Customers receive their due credit and resale value of shoes are maximized.
• Clean shoes using cleaning products.
• Prepare shoes for return to stock (RTS) by ensuring shoeboxes are in good condition, tissue paper is in place and presentable, and no customer specific ticketing remains anywhere on the shoebox or within. Any remnant tickets, labels, or glue is to be removed with a heat gun.
• Correctly complete required returns documents and attach customer paperwork.
• Mark shoeboxes and/or RTS cases as required in order to identify who processed the return.
• Follow all other processing procedures in an accurate and efficient manner.
• Follow special procedures, such as RTV allowance customers, Non-SKX returns, Consumer returns, etc.
• Pack assorted damage cases and palletize according to jobber specifications.
• Assemble shoeboxes and cases.
• Sort pairs and cases.
• Validate accuracy of processors' work.
• Scan Receivers according to procedure.
• Print UPC labels according to procedure.
• Handle Cancelled orders
• Copy and file Returns paperwork.

Know and perform most Material Handler functions:

• Verify counts and note incoming and outgoing bills of lading and other paperwork for accuracy. Follow procedures for handling receiving/shipping paperwork.
• Assist EO's in tracking pallets of all types pertaining to Returns functions.
• Palletize, stage, and locate cases, totes, and pallets following applicable system procedures for transacting inventory.
• Quickly and accurately input returns documents according to procedure.
• Verify accuracy of input returns documents.
• Perform any other clerical duties related the Returns process, for example, gathering documents for transfer to Corporate according to procedure.
• Gather information and input data into computer for department reporting, including all special logs, lists, and databases.
• Prepare/distribute department reporting.
• Perform research in different software platforms/systems.
• Monitor/troubleshoot transactions on systems to correct issues or to identify conditions that need to be addressed. Correct, advise, and/or produce reporting as instructed.
• Monitor emails, research, and respond to requests in a prompt/professional manner.
• Help maintain a clean work environment.
• Follow all safety rules.
• Report observations of employees violating safety or other procedures.
• Perform other Returns duties appropriate for position requirements as necessary.
• Perform other general warehouse duties appropriate for position requirements as necessary.

Computer Skills:

• Prior experience working on a Warehouse Management System required.
• Intermediate to advanced PC/Windows/MS Office knowledge required.
• Typing//input speed equivalent of 30 words per minute.

Work Schedule

1st Shift / Mon - Fri / 5am - 1:30pm

$22 an hour

About Skechers Skechers (NYSE: SKX), a global, Fortune 500 brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.

Equal Employment Opportunity Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

Reasonable Accommodation Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing benefits@skechers.com.