Service Advisor / Service Administrator

Job Description

Job Description

Summary :

We are seeking a highly organized and customer-focused Service Advisor / Service

Administrator to join our dealership’s service department. This dual-role position acts as the

key liaison between our customers and the service technicians, ensuring a seamless and efficient

service experience. The ideal candidate will have a strong understanding of automotive services,

excellent communication skills, and the ability to handle administrative duties with accuracy and

efficiency.

Customer Service & Advisory :

• Greet customers in a professional and friendly manner.
• Listen to customer concerns, accurately document service needs, and translate them into clear repair orders.
• Provide detailed explanations of recommended services, repairs, and estimated costs.
• Keep customers updated on the status of their vehicles throughout the service process.
• Review completed work and handle the vehicle delivery process with the customer.
• Follow up after service to ensure customer satisfaction and address any concerns.

Administrative Duties :

Required Skills & Qualifications :

Working Conditions :

Benefits :

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